Shipping & Return Policies


How to Order

In Store: Visit our Chicago workshop and showroom (1240 N. Homan Ave, Chicago, IL 60651) and experience our products close up! We can answer any of your questions and personally help you with your product choices. Tuesday through Friday, 12-7pm CST, Saturday 12-5pm, Sunday and Monday by appointment.

By Phone: 773.489.4830 — Please call and we will be happy to discuss and process your selection and make sure you are getting the Specimen Products you need

Online: Place online orders through our secure server anytime.


Payment

U.S. Customers
We accept Visa, MasterCard, Discover, American Express, PayPal, wire transfer and US money orders.

International Customers
Credit card or PayPal® through our secure server, or Wire transfer in U.S. currency will be ideal.


Shipping

U.S. Customers
We offer flat rate shipping for various items anywhere in the continental United States.

This shipping rate often includes heavy duty fiber drums and other packing materials. Many customers find the drums quite useful after receiving their products. For instance, one client uses her drums as bed stands. They are also great heavy duty storage or rubbish bins. Even though they cost between $50 to $75 each, they are simply the most successful way to get the horns from point A to point B.

International Customers
International customers may place an order though PayPal® or by contacting us via email or telephone to make arrangements for a wire transfer in U.S. currency. Shipping will be calculated on a case by case basis.

For orders that exceed the UPS weight limit, we will calculate the shipping cost and contact you before your order is processed.


Sales Tax

Sales tax will apply to showroom purchases and shipments to Illinois


Breakage or Discrepancies

If there are any problems with your order, please notify us within 48 hours of receipt of shipment. Specimen cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for 30 days for future inspection by carrier.


Returns & Exchanges

Placing an order indicates your acceptance of our return policy listed below:

  • Merchandise can only be returned or exchanged if it is in its original packaging and condition within 14 days of receiving to receive a refund or exchange.
  • For online returns/exchanges please contact us to obtain a Return Authorization number and details including mailing address and procedures. WE DO NOT ACCEPT ANY RETURNS WITHOUT A RA #.
  • If upon return, items are found to be damaged, they will not be accepted or credited.
  • If you return an item with a gift receipt, you will receive a refund in the form of store credit.
  • Please send all items for return through UPS, USPS or FedEx with insurance and tracking number.
  • Placing an order indicates your acceptance of our return policy.
  • special orders and clearance items are not eligible for return or exchange.
  • Customer is responsible for return shipping charges. Please pack with care.

Customer Service

If you have any questions, comments or problems with your order, please call 773.489.4830 or email [email protected]


Satisfaction Guaranteed

We at Specimen have offered top-quality, professional-grade stringed instruments, tube amplifiers, and horn speakers for 32 years. It has always been our goal that our customers are completely satisfied with every purchase they make with us. Therefore, all of our products are always carefully inspected prior to shipping. However, if you find you have any problems with your order upon receipt, please contact us at 773.489.4830 or [email protected]


Disclaimer of Liability

In no event shall Specimen Products Inc. be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. Specimen Products is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.


Copyright

The site is owned and operated by Specimen Products Inc. The material included herein, including site design, text, graphics, and the selection and arrangement thereof are copyrighted – by Specimen Products Inc. ALL RIGHTS RESERVED. No material from specimenproducts.com may be copied, reproduced, republished, posted, transmitted, or distributed in any way.